Returns & Exchanges

This return policy, effective as of October 1, 2025, explains the procedures customers should follow when sending items back, along with the conditions and expectations involved. Customers typically have a period of thirty days from the date their order is placed to request a return. However, some items tied to seasonal demand, such as Halloween-related merchandise, have stricter deadlines. For example, Halloween costumes cannot be returned or exchanged after October 17, 2025. Customers are advised to carefully consider these time-sensitive restrictions before purchasing items intended for specific holidays or events.

When a return is approved, customers will not receive a refund to their original payment method. Instead, the value of the returned item is issued as store credit in the form of a digital gift card. This gift card is sent to the same email address used when placing the order and can be used for future purchases at any time, as it does not expire. To qualify for a return, items must remain in their original state. This means they should not be worn or washed and must include all original tags and packaging. If returned items do not meet these requirements, they may be rejected or only partially credited.

Original shipping costs from the initial purchase are non-refundable. Additionally, the company does not assume responsibility for any return packages that are lost or stolen while being shipped back. Customers are strongly encouraged to use a reliable carrier and keep tracking details for their records. After the return package has been delivered to the designated processing facility, it may take up to seven business days for inspection and completion of the return. Once the process is finalized, the appropriate store credit will be issued.

Some items are strictly non-returnable and non-exchangeable. These include products marked as “Last Chance,” “Warehouse Sale,” or items with pricing ending in .98. Such items are categorized as final sale and are not eligible for return under any circumstances. If these products are sent back, they will not be returned to the customer, and any potential credit may be reduced or denied entirely.

Customers located within the continental United States have access to multiple return options through the returns portal. One convenient method allows for a packaging-free drop-off at a designated location. Customers receive a QR code via email, which can be scanned at the drop-off point, eliminating the need to box the item themselves. This service incurs a fee of $3.99, which is deducted from the final store credit. Alternatively, customers may choose to return items using a prepaid UPS shipping label. In this case, they must print both the label and packing slip, attach them to the package, and drop it off at a UPS location. This method includes a shipping fee of $7.99, also deducted from the issued credit.

Members enrolled in the Stash program enjoy additional benefits. These include free return shipping and the ability to request direct exchanges without extra cost. For exchanges, replacement items are shipped once the original return is in transit, and customers receive updates via email throughout the process. Exchanges are subject to product availability and can only be completed if the requested item is in stock.

For customers in the United Kingdom, returns are handled through a prepaid Royal Mail label provided in the portal. Customers must print the label and packing slip, securely package the item, and drop it off at a Royal Mail location. A return fee of $10 USD is deducted from the store credit. Once the return is received and verified, the digital gift card is sent via email.

Customers outside of the United States and the United Kingdom must arrange their own return shipping. They are responsible for covering the cost and selecting a shipping carrier. After initiating the return through the portal, they must print and include the packing slip before sending the package to the designated return facility in Texas, United States. Using a trackable shipping method is highly recommended to ensure safe delivery.

For further assistance or questions regarding returns, customers can contact support at dollskillus@outlook.com or call (654)854-9843.